Frequently Asked Questions

Even after you have a feasible idea, a business plan, and sufficient capital, you may still have some legal, regulatory, and security-related hurdles to clear before your grand opening. The following is an FAQ checklist to help you answer some of the most commonly asked questions on licensing, taxation, insurance and other relevant topics, along with who you can contact to receive the answers.

City & Municipal Services and Regulations

BUILDING REGULATIONS

What building regulations could affect my business?

For businesses located within Thunder Bay, if the use of the building is to change, a “Change of Use” permit may be required from the Building Division. A Building Code Analysis, prepared by a qualified Architect or Engineer, will be required in order to determine if the structure meets the Ontario Building Code requirements for the use proposed.

Contact
City of Thunder Bay,
Building Division 111 Syndicate Ave. S.
Thunder Bay, ON, P7E 6S4 Victoriaville Civic Centre Box 800
T: (807) 625-2574
W: www.thunderbay.ca

Contact your city/municipal office if you live in an organized township or the Fire Marshal’s Office if you live in an unorganized township: Ontario Fire Marshal’s Office, Fire and Building Inspection Division 640 Mountdale Ave. Thunder Bay, ON, P7E 6G8
T: 1 (800) 565-1842 or (807) 473-3110

LICENSING

Do I require a business license to operate my proposed business?

Contact the City of Thunder Bay’s Licensing & Enforcement Division for information on business licenses. If your business is outside of Thunder Bay, contact your city/municipal office for more information.

Contact
Development Services Department, Licensing & Enforcement Division
111 Syndicate Ave. S.
Thunder Bay, ON, P7E 6S4
Victoriaville Civic Centre
T: (807) 625-2710
F: (807) 625-2977

SIGNAGE

What types and sizes of signs am I allowed to erect?

For information on the City of Thunder Bay’s sign by-laws, contact the Development Services Department, Licensing & Enforcement Division.

Contact

Development Services Department, Licensing & Enforcement Division

111 Syndicate Ave. S.

Thunder Bay, ON, P7E 6S4

Victoriaville Civic Centre

T: (807) 625-2710

F: (807) 625-2977

ZONING

What zoning regulations could affect my business?

If your business is located within Thunder Bay, contact the City of Thunder Bay Planning Division to ensure that your proposal does not conflict with the Zoning By-law.

The city of Thunder Bay is divided into a large number of zones. Each zone differs in terms of the uses that are permitted and the regulations pertaining to these uses. The Zoning By-law also makes allowance for a home based business or “Home Occupation.”

The Home Occupation regulations address such issues as maximum floor area, employees and signs.

Contact

Development Services Department, Planning Division

111 Syndicate Ave. S.

Thunder Bay, ON, P7E 6S4

Victoriaville Civic Centre

T: (807) 625-2216

F: (807) 623-2206

If your business is in an unorganized township contact:

Ontario Ministry of Municipal Affairs

Suite 223, 435 James St. S.

Thunder Bay, ON, P7E 6S7

T: (807) 475-1651

or 1 (800) 465-5027

F: (807) 475-1196

FIRE REGULATIONS

Am I required to undergo a fire inspection?

Outside of Thunder Bay, if your business is in an organized township/municipality, contact your city/municipal office. If your business in an unorganized township, contact the Ontario Fire Marshal’s Office.

If you business is located in Thunder Bay, you will be informed if your business requires a fire inspection when you apply for a business license. To arrange to have an inspection, contact the Thunder Bay Fire Prevention Division.

Contact

Ontario Fire Marshal’s Office, Fire and Building Inspection Division
640 Mountdale Ave.
Thunder Bay, ON, P7E 6G8
T: 1 (800) 565-1842 or
(807) 473-3110

Thunder Bay Fire Prevention Division
330 Vickers St. N.
Thunder Bay, ON, P7C 4B2
T: (807) 625-2650
F: (807) 623-4545
E: fireinspect@thunderbay.ca

HEALTH INSPECTIONS

I am starting a business that sells food and/or beverages. What information do I need before my business undergoes a health inspection?

If you are located in Thunder Bay and District, your business must undergo an inspection by the Thunder Bay and District Health Unit (TBDHU). Before an inspection, you are required to provide the health unit with a floor plan/layout of your business and a copy of your menu. You must also ensure that your business conforms to Section 562 of the Health Protection and Promotion Act which you can find at: https://www.ontario.ca/laws/regulation/900562

Contact

Thunder Bay and District Health Unit, Public Health Inspection Department

999 Balmoral St. Thunder Bay, ON, P7B 6E7

T: (807) 625-5900 or 1 (888) 294-6630

F: (807) 623-2369

W: www.tbdhu.com

Provincial Services and Regulations

BUSINESS NAME

How do I register my business name?

You can register a business under your own name or someone else’s name, as either a sole proprietorship or a partnership.

Contact

Apply online through the Ontario Ministry of Small Business and Consumer Services Service Ontario website, at: www.ontario.ca/page/business-and-economy

INCORPORATION

How do I incorporate my business?

To incorporate your business, you must file articles of incorporation. Although incorporation forms may be purchased at various office supply stores, you are advised to consult a lawyer before submitting your forms. You may apply online, by mail, or in person at the Thunder Bay Land Registry Office.

If you apply via the Land Registry Office, you will immediately receive an incorporation number, and have your application forwarded to the Ministry of Government Services in Toronto for the final approval.

Contact

Apply online at www.oncorp.com

Apply by mail c/o:

Ministry of Government Services Companies and Personal Property Security Branch, 375 University Ave., 2nd Floor Toronto, ON, M5G 2M2

Apply in person:

Thunder Bay Land Registry Suite 201, 189 Red River Rd. Thunder Bay, ON, P7B 1A2

LEGISLATION

I plan to hire employees. Where can I find out more about the Employment Standards Act and the Occupational Health and Safety Act, as they pertain to my employees?
Contact
Ontario Ministry of Labour
W: www.labour.gov.on.ca

Local Ministry of Labour
Suite 222, 435 James St. S.
Thunder Bay, ON, P7E 6S7
T: (807) 475-1691 or 1 (800) 465-5016
F: (807) 475-1646

HUMAN RIGHTS CODE

Contact
Ontario Human Rights Commission (OHRC)
T: 1 (800) 387-9080
www.ohrc.on.ca

WORKERS’ COMPENSATION

Where can I find out more about Workers’ Compensation insurance and/or workplace safety?
Contact
Workplace Safety and Insurance Board
Suite 200, 1113 Jade Court
Thunder Bay, ON, P7B 6V3
T: (807) 343-1710 or
1 (800) 465-3934
W: www.wsib.ca

HUMAN RESOURCES

Do I need to pay Employer Health Tax (EHT)?

You are required to pay EHT for your employees if total payroll exceeds $490,000 or has affiliated companies. For specific information, please call the Ministry of Finance.

Contact
Ministry of Finance
T: 1 (866) 668-8297
F: 1 (866) 888-3850
W: www.fin.gov.on.ca/en/tax/eht

Federal Services and Regulations

TAX

Do I need to charge the Harmonized Sales Tax (HST)?

Although the consumer pays the tax, businesses are generally responsible for collecting and remitting it to the government.

Contact
Canada Revenue Agency (CRA)
T: 1 (800) 959-5525
W: www.canada.ca/en/revenue-agency

PAYROLL DEDUCTIONS

Where can I find out more about payroll deductions and apply for a payroll deduction number?

As an employer, trustee, or payer, you are responsible for deducting Canada Pension Plan (CPP) contributions, Employment Insurance (EI) premiums and income tax from remuneration or other types of income you pay. It is your responsibility to remit them to the Canada Revenue Agency.

Contact
Canada Revenue Agency (CRA)
T: 1 (800) 959-5525
W: www.canada.ca/en/revenue-agency

Other

BANKING

Do I need a separate bank account for my business?

Yes, do not use your personal chequing account for business transactions. Contact your bank to set up a business account. Ensure that your business name is registered first.

Contact

Contact your financial institution.

INSURANCE

Will I need to purchase insurance for my business?

Yes, it is very important to determine what types and how much insurance your business may need.

Contact
Contact your insurance agent or broker for more information.

CREDIT

Where can I find out about credit for my business?

If your new business is involved in the extension of credit you may want to contact the Credit Bureau of Northwestern Ontario Collections Inc.

Contact
Legal Credit Management Corp.
Suite 1, 895 Tungsten St.
Thunder Bay, ON, P7B 6H2
T: (807) 623-3243 or
1 (800) 465-4228
F: (807) 623-9076
E: credit@cbnwo.com
W: www.lcmc.ca

ASSOCIATIONS

Are there associations of which I may wish to become a member?

You may wish to become a member of your local Chamber of Commerce, which can also provide information about their business members and activities.

Contact
Thunder Bay Chamber of Commerce
Suite 702, 34 Cumberland St. N.
Thunder Bay, ON, P7A 4L3
T: (807) 624-2626
F: (807) 622-7752
E: chamber@tbchamber.ca
W: www.tbchamber.ca